AskAgento / Resources / Support
How can we help?
Real people, quick answers. Write to us, or find the answer yourself in the guides below.
Email support
hi@askagento.com. Include your shop URL and what you see. We answer every message.
Write to us →WordPress.org forum
Ask in public and help other merchants with the same question.
Open the forum →Video tutorials
Short recordings of installation, search, filters, chatbot, recommendations and agents.
Watch →FAQ
Plans, data and privacy, setup and billing questions.
Read the FAQ →API reference
Every endpoint, request and response, plus the MCP server for agents.
Open the docs →Demo shop
See every feature working on a live WooCommerce shop before you install.
Open the demo →Quick fixes
Search shows old products or prices
- Open AskAgento → Settings → Status and click Check status.
- Click Sync to send the latest catalogue.
- On the Free plan, the full catalogue is re-indexed once a month.
My shop runs on localhost or a staging domain
Shops our servers cannot reach (localhost, .local, .test, private IPs) install in local test mode: up to 100 products, images uploaded by the plugin, and no automatic re-index. Deactivate and activate the plugin to sync again.
I bought a plan. How do I link it to my shop?
After checkout you get a claim code on the page shown after payment. In WordPress go to AskAgento → Settings → Subscription and paste it.
Shoppers see “limit reached”
Check AskAgento → Usage for what is left this month. Add an add-on pack, upgrade the plan, or add your own OpenAI or OpenRouter key (BYOK, free on every plan) for chat and labels.
The search bar or filter does not appear
AI search replaces the default WooCommerce search automatically. Filters, image and voice search bars are placed with shortcodes or blocks: see AskAgento → AI Search and Auto Filter for the snippet to paste.
Voice search button is missing
Browsers only allow the microphone on HTTPS pages. Enable it under AskAgento → AI Search Voice and check that your site loads over HTTPS.
Still stuck? Just ask.
Email hi@askagento.com