Privacy
Last updated: May 2026
AskAgento is operated by VisualSearch GmbH, Vienna, Austria. This page describes how we handle data when you use the AskAgento WooCommerce plugin and related cloud services.
What we process
We only use product catalogue data from your WooCommerce shop. This is the information needed to power search, filters, recommendations, labelling, and related features (for example product titles, descriptions, attributes, categories, tags, and product images you sync to AskAgento).
We do not use your product data for unrelated advertising profiles or resale to third parties.
Why we process it
Product data is processed solely to provide and improve the AskAgento service you connect to your store: catalogue sync, AI search, automation features, and usage limits tied to your plan.
Retention and deletion
Data is kept for as long as your shop remains connected and your plan is active, according to your catalogue sync settings.
When you disconnect AskAgento or delete your shop data through the plugin or by requesting removal, we delete the associated catalogue and derived data from our systems. After deletion, it is not retained for service operation.
Who operates the service
VisualSearch GmbH (Vienna, Austria) operates AskAgento. For company details, see our Legal notice.
This website (cookies & similar technologies)
On askagento.com we do not set optional cookies until you consent. We store your choice in your browser (local storage) so the banner does not reappear on every visit. You can change or withdraw consent at any time via Cookie settings in the page footer.
Reject non-essential means no optional services load. Accept all enables both categories below. Customize lets you choose separately:
- Statistics: Google Analytics (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland; parent: Google LLC, USA). Purpose: understand how visitors use the site (e.g. page views, interactions). Legal basis: consent (Art. 6(1)(a) GDPR). Data may be transferred to the USA; Google uses Standard Contractual Clauses where applicable. See Google’s privacy policy.
- External media: embedded YouTube videos (Google Ireland Ltd.). Purpose: play video content on the site. Legal basis: consent. Loading the embed may set cookies or similar identifiers on YouTube’s side.
If you withdraw statistics consent, we stop analytics and delete Google Analytics cookies set for this site where technically possible.
Contact
Questions about privacy or deletion: hi@askagento.com