Terms of use

Last updated: July 2026

These terms govern your use of the AskAgento WooCommerce plugin and the AskAgento cloud services (together, the Service), operated by VisualSearch GmbH, Vienna, Austria. Company details are in our Legal notice.

By installing the plugin, registering your site, or using the Service, you agree to these terms. If you do not agree, do not use the Service.

The Service is intended for businesses operating an online shop. It is not directed at consumers.

The Service

AskAgento connects your WooCommerce shop to our cloud services to provide catalogue search, filters, labelling, recommendations, a chatbot, and agent/MCP features. Which features are available depends on your plan.

The plugin itself is distributed free of charge. The cloud features require site registration and an active plan.

Registration and your account

Cloud features require you to register your site, which issues a site identifier and a Discovery API key. You are responsible for keeping your account credentials and API keys secure, and for all activity that occurs under them.

The Discovery API key used by the storefront chatbot is exposed to browsers by design, so that visitors' browsers can call our endpoint. It is a site-scoped credential, not an administrative secret. You can rotate it at any time from the plugin settings.

You must provide accurate registration information and are responsible for having the authority to connect the shop and its data to the Service.

Plans, fees, and payment

We offer a free plan and paid plans. Current plans, included usage, and prices are shown on our pricing page. Prices are exclusive of VAT and other applicable taxes unless stated otherwise.

Paid plans are billed in advance for the applicable billing period and renew automatically unless cancelled before the end of the then-current period. Usage limits apply per plan; where a plan includes AI usage, that allowance is consumed by requests your shop makes.

We may change plans and prices. For paid plans, we will give reasonable advance notice, and changes take effect from the next billing period. The free plan is offered as-is and may be changed or withdrawn.

Your data

You retain all rights in the product catalogue data and other content you sync to the Service (Your Data). You grant us a limited licence to host, process, and transmit Your Data solely to provide and maintain the Service for you.

What we process, why, and how long we keep it is described in our Privacy policy. We do not sell Your Data or use it to build unrelated advertising profiles.

You are responsible for ensuring you have the rights necessary to send Your Data to us, and that doing so does not breach any obligation you owe to a third party.

Using your own AI provider keys

The plugin lets you supply your own API key for a third-party AI provider (for example OpenAI, Anthropic, or Google). If you do, your use of that provider is governed by your agreement with that provider, you are responsible for their fees, and we are not responsible for their availability, output, pricing, or data handling.

Keys you enter are stored in your WordPress installation and used to call the provider you selected.

Acceptable use

You agree not to:

• use the Service unlawfully, or to process content that is unlawful or infringes others' rights;
• attempt to gain unauthorised access to the Service or to other customers' data;
• interfere with or place an unreasonable load on the Service, or circumvent usage limits, rate limits, or plan restrictions;
• resell or provide the Service to third parties as a standalone service without our agreement;
• use the Service to build a competing product, or to extract our models, prompts, or systems.

We may suspend access where use materially breaches these terms, threatens the security or stability of the Service, or where required by law. Where practical, we will notify you first.

AI-generated output

Parts of the Service use AI models to generate search results, labels, recommendations, and chat responses. AI output can be inaccurate, incomplete, or unsuitable for a given purpose.

You are responsible for reviewing output before relying on it or displaying it to your customers, and for ensuring what you publish complies with the law that applies to your shop. We do not warrant that output is accurate, current, or fit for a particular purpose.

Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, updates, and factors outside our control may cause interruptions. No specific uptime is guaranteed unless separately agreed in writing.

We may modify, add, or discontinue features. Where a change materially reduces a paid plan's core functionality, we will give reasonable notice.

Term and termination

These terms apply for as long as you use the Service. You may stop at any time by cancelling your plan and uninstalling the plugin.

Uninstalling the plugin removes its data from your WordPress installation, including its tables, options, and cached data. Deletion of data held in our cloud systems is described in our Privacy policy.

We may terminate or suspend the Service for material breach of these terms. Fees already paid for the current period are not refunded except where required by law.

Warranty

The Service is provided "as is" and "as available". To the extent permitted by law, we exclude implied warranties, including fitness for a particular purpose and non-infringement. Mandatory statutory rights are not affected.

Liability

To the extent permitted by law, we are liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body, or health. For slight negligence, we are liable only for breach of a material contractual obligation, and limited to the foreseeable damage typical for this type of contract.

We are not liable for indirect or consequential damage, lost profits, lost sales, or loss of data, except where mandatory law provides otherwise. You are responsible for maintaining your own backups of your shop.

Where liability is limited, our total liability for claims arising in any twelve-month period is limited to the fees you paid us for the Service in that period.

Changes to these terms

We may update these terms. We will publish the updated version here and update the "last updated" date. Where changes are material and affect a paid plan, we will give reasonable notice. Continuing to use the Service after a change takes effect means you accept the updated terms.

Governing law and jurisdiction

These terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

For disputes with businesses, the competent court in Vienna, Austria has exclusive jurisdiction. Mandatory statutory venues remain unaffected.

Contact

Questions about these terms: hi@askagento.com